Hollywood, FL, United States
Hospitality, Manager, Operations, Chef, Food Services
May 17, 2023
The Diplomat Beach Resort is a gorgeous seaside retreat where guests get to soak up the breezy South Florida lifestyle. Our oceanfront resort is the perfect getaway with two beachside pools, a Dip & Slide splash pad for kids, and 1,000 linear feet of alabaster beach. Savor stunning views, delicious dining options, and endless sunshine in Hollywood, Florida. For more details, click HERE .
What will I be doing?
The Hotel Manager will be responsible for the day-to-day operations of The Diplomat Beach Resort. You will provide leadership in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. They will be responsible for the effective operational management of the hotels to ensure it achieves and exceeds its financial goals and guest satisfaction targets, while keeping a high-level employee engagement and community involvement.
Specifically, you will be responsible for performing the following tasks to the highest standards:
Work in conjunction with the General Manager to actively manage all property issues
Direct and oversee large projects such as renovations, contract changes, infrastructure upgrades, capital projects and brand updates.
Development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals.
Provide effective leadership to the hotel management team and team members to ensure revenue targets are met and exceeded, while ensuring guest satisfaction remains a top priority
Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action
Respond to audits that are completed by the company to ensure continual improvement is achieved.
Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
Monitor and lead the team in new strategies and approaches to customer service and guest satisfaction.
Comply and exceed hotel and company Service Standards
Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
Encourage communication and collaboration across and between departments
Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
Maintain and grow relationships with other area hotels and community leaders
Promote positivity and passion for hospitality through the hotel
What are we looking for?
Experience managing a property with revenue of $75M or greater and 400 rooms
2 years of Hotel Manager, AGM or Executive Committee role or equivalent experience at a resort or big box property
2 years of Resort and/or Recreation experience
Success in building strong service cultures, increasing team member engagement and guest loyalty
Performance driven, with strong leadership capability and proven ability to attract, motivate, lead, inspire and direct a talented team towards driving excellent guest and employee satisfaction results
Experience managing CapEx Projects and renovation projects
Hilton brand expertise
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Job: General Manager/Hotel Manager
Title: Hotel Manager - The Diplomat Beach Resort, Curio Collection by Hilton
Requisition ID: HOT09HCI
Website : http://www.hiltonworldwide.com